Manage Different Teams Within An Organization With Role Based Access Control In Squadcast
Originally posted on Squadcast.com
In a dynamic business landscape, organizations specifically Managed Service Providers (MSPs) often find themselves juggling the needs of multiple customers. It's crucial for them to maintain strict data segregation to prevent the mixing of customer information. Likewise, large organizations with distinct departments like the customer service or the technical department face similar challenges. This article explores how Squadcast offers a solution to these complex organizational needs, enabling streamlined team management without the need for multiple accounts.
The Challenge: Data Segregation and Organizational Complexity
Imagine a scenario where a leading MSP provides support to both Corporation X’ and “Corporation Y’. Naturally, ‘Corporation Y’ wouldn't want its support data to be exposed to ‘Corporation X, and vice versa.
To address this, Squadcast offers a simple yet powerful solution: the creation of separate "tenants," which we refer to as "teams." Each team can have its own escalation policies, services, incident dashboards, and analytics, ensuring a clear separation of data and workflows.
Similarly, within a single organization be it a Major Enterprise or Startup, which may have distinct arms such as "Technical" and "Consumer" services, maintaining separation is vital. In this case, Squadcast allows the creation of different teams for each arm, with each team managing its own services and entities. This approach eliminates the need for multiple accounts, as maybe the case with other Incident Management & On Call Alerting platforms where teams have to create separate accounts.
Solution: Creating Teams in Squadcast
So, how can you create a team in Squadcast to keep your team’s data spick & span while also independent? Follow these simple steps:
Navigate to the settings section.
Click on the plus icon under the "Teams" section.
Give your team a name and click "Create."
Once the team is created, you can start adding team members, each with specific roles. These roles determine the level of privileges a team member has within the team.
Admin: Admin-level users can manage the team, update runbooks, schedules, and services, etc.
User: User-level members can work on incidents but cannot make configuration changes, etc.
Observer: Observer-level members can only observe and learn but cannot make any changes.
Custom Roles for your use case: Create specific roles with predefined privileges to match unique use cases, such as granting status page access to stakeholders.
You can add or remove a member from the squads and teams anytime. You might as well read more about Role-Based Access Control &User Permissions for Squadcast users.
How do different teams benefit and impact your organizational management?
Streamlined Team Management: Squadcast's team structure simplifies team management, reducing the need for multiple accounts and providing a clear hierarchy within organizations.
Data Segregation: Ensures that sensitive customer data is kept separate and secure, preventing data leakage and maintaining confidentiality.
Customized Privileges: Team members can be assigned roles with specific privileges, ensuring that they have access only to the tools and features they need.
Efficient Collaboration: Squads within teams facilitate collaboration. Team members can easily mention other squads for assistance, ensuring smooth operations.
Additional Use Cases
Squadcast's team structure offers versatile use cases:
Creating Multiple Tenants: As already discussed, ideal for MSPs or organizations serving multiple customers, Squadcast enables the creation of separate tenants or teams for each customer, ensuring data isolation.
Different Views for Different Teams: Teams can have customized views, allowing them to focus on their specific incidents and services. This feature is especially beneficial for organizations dealing with a large number of services.
Read Case Study: Kovai Maintained 99% SLA With Squadcast